FAQ
FAQ
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1. I received a new phone, but my phone number has not changed. How can I reset my DUO preferences for the new phone?
You should be able
to make these changes in the MTA DUO Device Portal:
2. I forgot my password / my password is not working. How can I reset my password?
C Account passwords can be reset here: MTA IAMS Password Reset
If you are unable to reset your password through this site, please call the MTA IT Helpdesk at 1-646-252-8888 - they will be able to reset your password for you.
3. I just changed my password, and now I am receiving an error "Your account or password is incorrect." How can I fix this?
Sometimes the initial password change does not synchronize to all of the systems. Please go back to IAMS and change your password again - that should resolve this issue.
4. I am receiving the error "User account myusername@mydomain.com from identity provider URL here does not exist in tenant 'The Metropolitan Transportation Authority'...
Please ensure that you have followed Step #5 in MTA Contractor ProjectWise Instructions. If your MTA account is already listed there, please remove it and add it back as per the instructions. The account can be removed from Settings – Accounts –
Access work or school tab